Safety, Privacy & PoliciesSafe Shopping Guarantee Our site is completely secure with a 2048-bit encryption and is under surveillance. Click on the lock icon in the URL adress to learn more. Damage / Claims
We take extreme care to package all orders properly. Responsibility for safe delivery is assured by the carrier upon acceptance of shipments. If damages do occur, please report the details to the carrier immediately. Request that shipments be inspected by a carrier representative. Retain all containers and packing materials.Returns
There is a deadline of 30 days following receipt of your order to return a product. No merchandise can be returned for credit or exchange without Geneq’s prior written authorization. Only merchandise in its original packaging and/or wrapping can be returned; such merchandise will be subject to an inspection and restocking fees will be charged. Shipping costs for the return must be paid in advance by the buyer.Warranty
Elcometer gauges are covered by warranty for 12 months after date of delivery. Except for fair wear and tear, Elcometer warrants products against defects caused by faulty design, materials or workmanship. At the company’s discretion faulty gauges or probes will be replaced or repaired, free of charge, if a fault develops within the warranty period.
Elcometer coating thickness gauge probes are covered by warranty for 12 months after the date of delivery except for fair wear and tear. Most warranty claims occur within a few weeks of delivery of the gauge. The serial numbers associated with the gauges give an indication of the date when the gauge was manufactured and this will be the first date against which warranty will be judged. If the serial number does not confirm the customers claim for warranty, the second date referenced is that of the invoice when the gauge or probe was shipped.